Return and Refund Policy

Order Cancellations

You may request to cancel your order before it has entered processing or production. Please contact us as soon as possible at rovegood@gmail.com and include your order number. If we approve the cancellation before processing or production begins, we will issue a full refund to your original payment method.

Once an order has entered processing or production, or has been shipped, we may be unable to cancel it. In that case, please refer to the return instructions below.

Returns

You may request a return within 14 days after delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and included accessories. Please provide your order number or proof of purchase when contacting us.

To request a return, email rovegood@gmail.com for approval and return instructions. Please do not send an item to the manufacturer or to an address shown elsewhere on our website unless we have provided that address for your approved return.

For change-of-mind returns, you are responsible for return shipping costs, including international return shipping. Original shipping charges are not refundable unless the return is due to our error or applicable law requires otherwise.

If an item arrives damaged, defective, or incorrect, contact us at rovegood@gmail.com with your order number and clear photos. We will review the issue and work with you on an appropriate resolution, such as a replacement, return, or refund. We will cover reasonable return shipping costs when a return is required because of our error.

Some items, such as personalized or made-to-order products, digital products, gift cards, or items marked final sale, may not be eligible for change-of-mind returns. This does not affect your rights if an item is damaged, defective, incorrect, or if applicable law provides otherwise. Any product-specific return conditions will be shown before purchase.

Refunds

After we receive and inspect an approved return, we will email you to confirm whether the refund is approved. If approved, we will submit the refund to your original payment method within 1–5 business days.

Your bank or payment provider may need additional time to post the refund to your account. The time it takes for the credit to appear depends on your payment provider.

Late or Missing Refunds

If you have not received your refund, first check your bank or payment account. Then contact your card issuer or payment provider, as it may take time for the refund to appear after it has been issued.

If you have completed these steps and still cannot locate your refund, contact us at rovegood@gmail.com.

Contact

For cancellation, return, or refund questions, email rovegood@gmail.com. Please include your order number so we can assist you.